Welcome to Sports Gear Store’s FAQ section. Below you’ll find answers to common questions about our precision sports equipment, shipping policies, and more. If you can’t find what you’re looking for, please contact our gear specialists at [email protected].

About Our Products

What types of precision sports equipment do you specialise in?
We specialise in high-quality precision sports gear including archery equipment (compound bows, arrows, crossbow bolts), tactical accessories (airgun mounts, bipods & rests), and specialised sports apparel. Our inventory is carefully selected to meet the needs of serious sports practitioners.
Are your products suitable for professional competitors?
Absolutely. We supply equipment to both enthusiasts and professional competitors. Many of our products like back up sights, dot sights, and precision handguards are designed specifically for competitive use.
Do you offer protective gear like eyewear?
Yes, we carry a selection of protective eyewear designed for sports use. Safety is paramount in precision sports, and we ensure all our protective gear meets relevant safety standards.

Ordering & Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are processed securely.
Is my payment information secure?
Yes, we use industry-standard encryption to protect all payment information. We never store your full payment details on our servers.
Can I change or cancel my order after payment?
Orders are processed quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t been processed for shipping yet.

Shipping & Delivery

Where do you ship to?
We ship worldwide except to some Asian countries and remote regions due to customs restrictions. If you’re unsure about delivery to your location, please contact us before ordering.
What are my shipping options?
We offer two shipping methods:

Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
Free Shipping: Via EMS for orders over £50 (15-25 business days after dispatch)
How long does order processing take?
We carefully prepare all orders within 1-2 business days before dispatch. You’ll receive tracking information via email once your order is on its way.
Why might my delivery take longer than estimated?
Delivery times are estimates and may vary due to customs processing in your country. Some precision sports equipment may require special handling which could add slight delays – we’ll notify you if this affects your order.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be in original, unused condition with all packaging. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.
What should I do if my gear arrives damaged?
Please inspect your gear immediately upon delivery. If there’s any transit-related damage, contact us within 48 hours at [email protected] with photos of the damage and we’ll arrange a replacement or refund.

Technical Support

Do you provide technical advice on your products?
Yes, our Sheffield-based team includes gear specialists who can provide technical advice on products like compound bows, tactical mounts, and other precision equipment. Contact us at [email protected] with your questions.
Can you help me choose the right archery accessories for my setup?
Certainly! We understand that precision sports equipment needs to work together perfectly. Describe your current setup and requirements to our team, and we’ll recommend compatible accessories.
Are your tactical mounts compatible with all weapon systems?
Our Keymod mounts and other tactical accessories are designed to fit standard systems, but we recommend checking product specifications or contacting us to confirm compatibility with your specific equipment.

Still have questions? Our gear specialists are always happy to help at [email protected] or via our Sheffield headquarters at 50 Eyre Ln, Sheffield, GB S2G 3CF.